Troubleshooting
Common problems and how to fix them. Still stuck? Contact support.
Installing and licensing
| Problem | Cause | Fix |
|---|---|---|
| Pyrosphere doesn't appear in my DAW | The DAW hasn't rescanned, or the plugin is in the wrong folder. | Rescan plugins and check the install locations. In Logic, look under Audio FX › Audio Units › Golden DSP. Pro Tools needs the AAX version. |
| No effect; audio sounds dry | The badge reads Locked, Bypass is on, sections are off, or Mix is at 0%. | Check the badge first (Trial and Activation), then Bypass, each section's On switch and Mix. |
| The trial says it needs internet | The daily check couldn't connect. | Connect to the internet. The effect comes back as soon as it checks in. |
| "Key not recognised" | A typo or a missing character. | Paste the whole key from your purchase email. |
| "Already active on 3 computers" | Your key is in use on three machines. | Contact support and we'll get that sorted out as soon as possible. |
Timing and performance
| Problem | Cause | Fix |
|---|---|---|
| I hear a delay when I play or sing through it | True mode latency. | Switch to Live mode while recording. For the lowest latency, also set Lookahead to 0 and Oversampling to Off. |
| The track is out of time with the others | Plugin delay compensation is off in the DAW. | Turn on delay compensation. Pyrosphere reports its latency. |
| High CPU use | High Quality and Oversampling on many instances. | Use Eco or Standard while you work and Pristine for the final bounce; lower Oversampling; freeze finished tracks. |
Sound and controls
| Problem | Cause | Fix |
|---|---|---|
| Pulling Comp down makes it louder | By design: Auto Makeup rises with the compression. | Lower Output, or switch off Auto Makeup in the Advanced drawer. |
| The Comp fader stops doing anything past a point | Range caps gain reduction, 6 dB by default. | Raise Range in the Advanced drawer. |
| The gate does nothing | The Compressor is off, or the Gate fader is at Off. | Switch the Compressor on and raise the Gate sights. |
| "No Sidechain" in the compressor title | Detector Source is External but nothing is routed. | Route a track to the sidechain, or choose another source. |
| Reverse knobs are greyed out | Link is on. | Switch Link off to set Reverse yourself. |
| Skew is greyed out | Link is off. | Skew only works while Link is on. |
| The display shows PARTIAL in red | Reverse reaches further than the Quality window. | Not an error. Raise Quality if you want it exact. |
| The Safety switch keeps turning red | Safety is clipping peaks. | Fine for loud sounds. For a cleaner result, lower Output or Input. |
| The Mix knob is greyed out | Solo Mod is on. | Switch Solo Mod off. |
Automation and presets
| Problem | Cause | Fix |
|---|---|---|
| Can't assign a Reverse knob to a modulator | Linked controls follow Disperse. | Modulate Skew, or switch Link off. |
| Loading a preset wiped my modulation | Lock is off, so presets bring their own. | Switch on Automation Lock before browsing. |
| A preset doesn't move the way it should | Lock is on, so your modulation is kept. | Look for the padlock on the Automation button and switch Lock off. |
| The Audio trigger restarts mid-note on 808s | A small audio buffer. | Use a buffer of 256 samples or more, or lower Thresh. |
| New presets don't show up | Files are in the wrong folder, or the list hasn't refreshed. | Use Reveal Preset Folder, copy the .gdsp files there and reopen the window. On Windows, check OneDrive's Documents. |
| The window is too big or too small | Display scaling, or a previous size. | Drag the bottom-right corner. It reopens at the size you leave it. |