Support
We're here to help. Check Troubleshooting and the FAQ first; if that doesn't solve it, get in touch.
Contact
| Channel | Details |
|---|---|
| support@goldendsp.com | |
| Contact form | goldendsp.com/contact |
| Store | goldendsp.com/b/pyrosphere |
What to include
- Your operating system and version
- Your DAW and its version
- The plugin format (VST3, AU or AAX) and Pyrosphere's version (1.0.0)
- What the licence badge says
- The steps that cause the problem, and any message you see
Computer slots
One key works on up to 3 computers. If you need a slot freed, for example after replacing a computer, contact support and we'll get that sorted out as soon as possible.
Updates
Updates are guaranteed for 5 years. Download them from the link in your Payhip purchase email or your account center, or download the free trial again from the store page: it's always the newest version, and your licence unlocks it.
Refunds
All sales are final, with no refunds. Please use the free 20-day trial to make sure Pyrosphere works in your setup before you buy.